Privacy policy
Last updated: February 23, 2026
PrimeCart Romania operates this online store and website to provide you with a curated shopping experience (the "Services"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.
Data Controller
PrimeCart Romania is the data controller of your personal information. You can contact us at:
Email: contact@primecart.ro
Address: Calea Bascovului 11, B4, Sc. A, Ap. 14, AG, 110124, Romania
Personal Information We Collect
We may collect personal information you provide to us, such as:
- Name, email, phone number, delivery and billing addresses
- Payment details (processed securely via Shopify or other payment providers)
- Account information, login credentials, preferences
- Communications with us, including customer support inquiries
- Usage data collected automatically (IP address, cookies, browsing behavior)
How We Use Your Information
We use your information to:
- Process orders, payments, and delivery
- Provide customer support and respond to inquiries
- Improve and personalize your shopping experience
- Send marketing communications if you consent
- Ensure security and prevent fraud
- Comply with legal obligations
Shopify and Third-Party Services
We use Shopify to host our store, process payments, manage orders, and provide marketing features. Shopify and other third-party service providers may process your data on our behalf. Your information may be transferred outside Romania or the European Economic Area, subject to legal safeguards such as Standard Contractual Clauses.
Other third-party services we may share data with include: couriers, IT providers, and marketing partners. Each processor is obligated to protect your information in accordance with applicable law.
Cookies and Tracking
We use cookies and similar technologies to improve functionality, remember preferences, and analyze usage. You can manage your cookie preferences through the pop-up banner or your browser settings.
Data Retention
We retain personal data only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our policies. Accounting data is stored for at least 10 years as required by Romanian law.
Your Rights
Under applicable law, you may have the following rights regarding your personal information:
- Access and obtain a copy of your data
- Correct or update inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time for marketing purposes
To exercise your rights, contact us at contact@primecart.ro We may need to verify your identity before processing requests.
Security
We implement technical and organizational measures to protect your data from unauthorized access, alteration, or loss. However, no method of transmission or storage is completely secure.
Children
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 without the consent of a parent or legal guardian where such consent is required by applicable law. If we become aware that we have collected such information, we will promptly delete it.
International Transfers
Your information may be transferred, stored, and processed outside Romania or the European Economic Area. Transfers are protected using recognized safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the effective date. Continued use of our Services constitutes acceptance of the updated Privacy Policy.
Contact
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Email: contact@primecart.ro
Address: Calea Bascovului 11, B4, Sc. A, Ap. 14, AG, 110124, Romania